Frequently Asked Questions


What Shipping Methods Are Available?

Express Shipping
Standard Shipping

Do You Ship Internationally?

No please

How Long Will It Take To Get My Package?

2 - 5 days


What Payment Methods Are Accepted?

Mobile money payment
Card payment
Cash on delivery

Is Buying Online Safe?


Order & RetuRns

How do I place an Order?

Simple to shop on Elichmall! Once you have found the product you wish to buy, simply follow the steps below:
  • To add this product to your cart, click on 'buy now'
  • Click 'cart' in the upper right corner
  • Register / Login to your account by entering your password and username
  • Enter your billing and shipping details
  • Select your chosen method of payment
  • To proceed to payment portal click on 'Confirm order'
Once your order has been placed we will either confirm it automatically by notifying you by email, or we will call you for confirmation in case we need more details. Before we ship your order , please note that this confirmation is a mandatory step. If you have any questions on whether the confirmation was completed or not, please feel free to contact us at 0249616730 or a few hours a after order placement.

How Can I Cancel Or Change My Order?

If you have not received the email confirmation that your order has been sent, you can cancel your order easily by calling our Customer Service Call Centre.
If your order has already been delivered, you will not be able to cancel it but can still return it hopefully

Do I need an account to place an order?


How Do I Track My Order?

We'll send you regular updates on your order status via emails and SMS. You can also visit the track my order page to track your order status using your order ID on
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